Please understand our refund policy is structured to protect the consumer. Once a product is sold, used, and then returned by a customer we do not feel it is fair or safe to re-sell that item. Due to human and dog scents and potential bacteria between them we do not want to re-sell an item. Also the device is designed to have a load bearing characteristic and once used it is not possible to determine if any of the parts of the device are weakened thus rendering it less then 100% safe to re-sell.
Please do not unpack and use the device unless you are willing to subscribe to our policy.
“All purchases made between Black Friday and December 25 will be granted an extension on returns until January 4th the following year.”
HARNESS AND VEST EXCHANGE POLICY
PLEASE BE SURE TO FIT YOUR NEW HARNESS OR VEST ON YOUR DOG AS SOON AS YOU GET IT.
1. MAKE SURE THE HARNESS FITS EXACTLY THE WAY YOU WANT.
2. DO NOT USE THE HARNESS ON YOUR DOG UNLESS YOU ARE 100% SURE IT FITS.
3. RE-STOCKING FEES APPLY TO USED EQUIPMENT.
If your harness is too big or too small please take it off immediately and place back in the bag from which it came.
If you use the harness and decide you are not going to keep it within the 30 day window, you will have to pay a 50% re-stocking fee due to the nature of a dogs hair and skin. Once a harness is used it is deemed not sellable and we can not re-sell it to a customer.
As long as you do not use the harness you can exchange it for the proper size with no re-stocking fees.
You will need to ship it back to our shipping department at your cost.
We will then send you the proper size free of shipping charges.
Geartac Systems requires authorization for all returns and exchanges by our Customer Service department at firstname.lastname@example.org. To obtain authorization please contact email@example.com within 10 days of receiving your order. Once a return has been authorized, the order must be returned within 7 days at the customer’s expense. Any returns received after 30 business days may be refused and returned at the customer’s expense.
All refunds issued will be for the cost of the product minus shipping. Customer is responsible for all shipping costs associated with return or exchange. All refunds are issued back to the same form of payment that was used at the time of purchase. Please be advised that it may take up to 7 business days for your refund to appear in your account.
Geartac Systems will apply a 20% restocking fee to any return that has been opened, used and not returned in it's original packaging.
Geartac Systems will apply a 50% restocking fee to any return that has been used, damaged, or returned missing any parts that make up the complete system and not returned in it's original packaging.
Any product Geartac Systems determines modified, damaged and unable to be repaired will be returned to the customer at their expense.